Frequently Asked Questions. If you have a question that you cannot find the answer to please contact us via email or fill out our contact form here
How do I calculate shipping cost?
Shipping cost is included in the total for all our store products.
Meaning that we offer free shipping to Australia.
Can I track my order?
Yes. We will send you a tracking URL when the order has been shipped.
Can I request my order to be redirected?
You will need to contact the postal service with your shipment ID.
Can I exchange a product?
We offer exchanges on products that are eligible under our return policy.
How do I return a product?
Contact us within 7 business days of receiving your item. Please note that your item must be eligible. You must provide proof of purchase upon contacting us.
Can I get a refund on a faulty item?
Faulty items are eligible for returns and exchanges only. Please see our Return policy.
What payment methods do you accept?
We accept Visa/MasterCard, Afterpay and PayPal. Please note that we do not offer returns/exchanges through Afterpay method of payment.
How do I apply a promo code?
If you have received a promo code you can apply it upon checkout.
When will my promo code expire?
If you have a promo code, it will have an expiration date on the coupon.
If there is no date, it has no expiration date and will only expire once it has been used.