Return Policy

We reserve the right to refuse returns exchanges if the following criteria is not met. This Refund Policy ("Policy") applies to the following purchases:  

 

We do not offer refunds. We do offer returns and exchanges. 

Items returned must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.

Non-refundable or exchangeable products:

  • Items paid through Afterpay 

  • Clearance and Sale Items

  • Customized orders

  • Orders for Commercial Use.

  • If you have not contacted us within the deadline of receiving your product. 

  • Purchases made with a gift card/gift certificate.

  • Change of mind on items.

Shipping Cost

 

If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy, then we will send the replacement the item for you and reimburse you for the shipping cost. 

How to return products?

You must contact us with an enquiry within 7 Business days of receiving the item. If you fail to contact us within the deadline you will not be eligible for a return/exchange.  

You can contact us at the end of this Policy to discuss a return using the information.


Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

You may be required to provide a government-issued identification to qualify for a refund, repair or replacement.

If you provide misleading information we reserve the right to refuse to offer a return/exchange service. Please note that we do not tolerate abusive behaviour if you demonstrate abusive behaviour to our staff we may refuse service.

Contact  Us


If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@miseenscene.com.